Shopify integration

An AI agent that actually knows your store.

InboxMate reads your Shopify catalog. When a visitor asks "do you have this in size M" or "is this vegan" — your agent doesn't make things up. It checks the source of truth and answers.

Book a demo See what it does

14-day free trial · No credit card required

your-store.myshopify.com

Online · Connected to Shopify

Hi, is the linen shirt available in M and does it ship to Austria?

Yes — the Linen Henley in Sand is in stock in M. Ships to Austria in 2–3 business days for €4.90.

Linen Henley — Sand

In stock · S, M, L

€89.00

Where's my order #1024?

Coming soon: order lookup directly in chat. Today I'll forward this to the team.

What's live, what's coming.

We ship in the open. Here's the honest state of the Shopify integration today.

Live now

Reads your full product catalog

Titles, descriptions, variants, stock, prices. Re-syncs daily.
Reads your blog & pages

Care guides, sizing, shipping & returns policies — all in the AI's knowledge.
Embeds on any Shopify theme

One script tag. Works with Dawn, Sense, Refresh, and every custom theme.
Recommends products in chat

Asks clarifying questions, then surfaces the right SKU with a buy button.
Handles your support email too

Same brain answers info@ and the chat widget.

Coming soon

Order-status lookup in chat

Customer asks "where's my order #1024" — agent looks it up, replies with carrier & ETA.
Self-serve returns & exchanges

Guided return flow that issues the right label without a human.
Cart-recovery via email

Personalised AI-written nudges, not the generic "you forgot something" template.
Native Shopify App

One-click install from the Shopify App Store with no script-tag editing.

Want early access? Email office@psquared.dev with "Shopify" in the subject.

How it works

From visitor question to source-of-truth answer.

No guessing. Every product answer checks the live catalog before it leaves the chat.

Visitor

"In M and ships to AT?"

Agent

Calls a tool

checkStock(sku, country)

Shopify

Returns truth

in stock · €4.90 · 2–3 days

Visitor

Buys in chat

Other tool calls work the same way — getOrderStatus(orderNumber), notifyInventory(sku), or any custom endpoint you wire up.

Why generic chatbots fail Shopify stores

A bot that doesn't know your catalog is worse than no bot.

No more hallucinated stock

Bots that guess at sizes and variants lose you sales and trust. InboxMate checks Shopify before answering.

Right answer, right product

When a visitor describes what they want, the bot doesn't only describe — it links to the SKU and lets them buy in chat.

EU data, EU law

Hosted in the EU, GDPR-friendly by design. Important if your store sells in Germany, Austria, or anywhere DSGVO bites.

Simple, transparent pricing

Built for storefront traffic. 1 mailbox per team member for your info@/support@ — no per-message billing.

Monthly Annual 2 months free

Starter

€49 Monthly billing only /month

For growing businesses

For small stores

Chat widget on your Shopify store
500 AI credits /mo
1 mailbox for info@ · 1 team member
Catalog + blog + policies in knowledge
Trained on YOUR store, not generic

Book a demo

Pro

€107 2 months free /mo · billed annually

Best value for teams

Annual bonus

5 hours of personal onboarding & support in the first 90 days

For growing stores

2,500 AI credits /mo for storefront traffic
Agentic tool calls — catalog lookups, recommendations
5 mailboxes · 1 per team member
Lead capture in chat · sources cited
Human handover for tricky orders

Book a demo

Business

from €349 /mo · individual offer — monthly or annual, your choice

For scaling operations

Included

20 hours of personal onboarding & support in the first 180 days

For high-traffic stores

10,000+ AI credits /mo for high-volume stores
2,000 tool calls /mo · ready for order lookup
20 mailboxes · 1 per team member
White-label widget · own branding
API + MCP for custom Shopify integrations

Request a Demo

All plans include a 14-day free trial · See full feature comparison →

All prices excl. VAT.

Frequently asked questions

How is this different from Shopify Inbox? +

Shopify Inbox is a chat UI with templated quick replies. InboxMate is an AI that actually reads your catalog, blog, and policies before answering — and can call out to tools, look up products, and recommend specific SKUs with buy buttons. It also handles your support email with the same brain.

When does order-status lookup actually ship? +

We're targeting it for the next minor release. Early-access slots are open now — email office@psquared.dev with "Shopify" in the subject and we'll plug your store in before the public rollout.

Does it work with my custom theme? +

Yes. The widget is a single script tag that works with Dawn, Sense, Refresh, and every custom Liquid theme. You drop it into theme.liquid or use a code embed block — no theme app extensions required.

Will it slow down my storefront? +

The widget loads async after the page is interactive, so it doesn't block first paint or LCP. The bundle is ~40KB gzipped. Catalog data is fetched server-side, never from the visitor's browser, so your product data stays fast.

Can it speak my customers' language? +

Yes — auto-detects from the browser locale and the visitor's first message. German, English, French, Italian, Dutch, Spanish, Polish, and 40+ others. Same reply quality across all of them.

What about returns and refunds? +

Today the agent can explain your return policy clearly (because it's read your policy page). Self-serve guided returns with label issuance is on the coming-soon list — happy to scope it earlier for your store if it's a blocker.