Your AI Support Agent.
On your website, trained on your business.

Embed a chat widget that already knows your prices, policies, and opening hours. Visitors get answers in seconds — your team only steps in when the AI hands the conversation over.

Book a demo See how it works

Personal onboarding · 14-day free trial · No credit card

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InboxMate
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Do you offer refunds?
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Yes! All plans come with a 14-day free trial — full Pro features, no credit card needed. 🎉
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Powered by InboxMate

What your visitor sees

Instant answers, in your brand.

Your visitor opens the widget, types a question, gets the answer in seconds. If the AI can't handle it, it hands the conversation to your team with full context — they pick up right where the bot left off.

InboxMate conversations list — chat threads with categorisation tags and AI-drafted handover

Choose your starting point

What do you need automated first?

High-volume email

For museums, spas, pools, course providers — any team where info@ is mostly the same five questions.

See Email AI →
You're here

Chatbot on your website

Embed a widget. Trained on your business. We set it up with you. (This page.)

Keep reading →

The full platform

One canvas. Every email, every chat, every category, every action — connected. See how it wires together.

See the platform →

Live in 3 simple steps

No developers needed. No complex setup. Just paste, train, and embed.

1

Paste your website URL

Enter your website address and InboxMate automatically crawls your pages. Select which pages to import — your AI learns your content in seconds.

InboxMate scanning a website and showing 7 pages ready to import with Recommended badges
2

Customize your AI assistant

Set the welcome message, suggested questions, and brand colors. Preview your chat widget live as you make changes — what you see is what your customers get.

InboxMate onboarding — editing welcome message with live chat widget preview
3

Embed one line of code

Copy a single script tag, paste it into your website, and your AI support agent is live. Works with WordPress, Shopify, Webflow, or any HTML site.

index.html 
<!-- Add before </body> -->
<script
  src="https://cdn.psquared.dev/widget.js"
  data-agent="your-agent-id"
></script>

Works with every platform

WordPress WordPress
Shopify Shopify
Webflow Webflow
Wix Wix
Squarespace Squarespace
Any HTML site

A widget your visitors actually use

What the chatbot does, in plain language.

No generic LLM. No black box. The widget speaks your business — and hands off cleanly when it can't.

Knowledge

Trained on your site, not the internet

Paste your homepage and we scrape every page. Drop in PDFs and FAQs. The widget answers from your knowledge — and cites the source.

Embed

One script tag, any site

WordPress, Shopify, Webflow, Wix, plain HTML — paste one line before </body> and the widget is live.

Brand

Looks like your site, not ours

Set the brand colour, the welcome message, the suggested prompts. White-label available on Business.

Handover

Hands over with full context

When the AI gets stuck — complaint, edge case, irate customer — your team picks up the live thread with everything the bot already learned.

Languages

Replies in the visitor's language

Detected from the first message. German guests get German answers. English tourists get English. No language switcher required.

Lead capture

Captures the email, not just the question

If the visitor's question hints at a booking or quote, the widget asks for their email. You wake up to qualified leads, not "thanks for asking".

The pain we remove

A visitor with a question shouldn't have to wait for office hours.

Every unanswered "are you open Saturday?" at 9pm is a booking that goes to your competitor.

73%

questions resolved without you

Opening hours, prices, parking, accessibility — answered from your site the moment they're asked.

< 3s

to first reply

No "we'll get back to you within 24 hours". The visitor gets a real answer before they have time to alt-tab.

24/7

on, including weekends

Friday evening, Sunday morning, Christmas Eve — the widget answers. Your team doesn't.

0

contact-form abandonments

No more "I'll fill out the form later". The widget captures the lead in one short conversation.

Beyond Q&A

The widget doesn't just answer — it acts.

Connect it to your booking system, your CRM, your inventory. The widget can quote, schedule, look up, escalate — all from the same conversation.

Connects via MCP servers, HTTP webhooks, or our growing native-integration list.

What it can do, today

  • Look up a booking by reference, then change the date.
  • Quote a group rate, then send the booking link.
  • Check live availability, never promise a slot that's already sold.
  • Escalate to a human with the full transcript when needed.
  • Send the visitor a confirmation email — drafted, on your domain.
Personal onboarding included

Your competitors are already using AI for support.

Every unanswered question outside business hours is a lead walking away. InboxMate handles it — instantly, accurately, in your customer's language.

Simple, transparent pricing

AI included in every plan. No add-ons, no per-message billing, no surprises.

Monthly Annual 2 months free

Free

€0 Free forever /month

Your chatbot, live today

Included:

  • Website chatbot, trained on your site
  • 50 AI credits /mo
  • Free website setup scan
  • Human handover
  • 1 agent · InboxMate branding
Start free

Starter

€49 Monthly billing only /month

For growing businesses

Everything you need to start:

  • Website chatbot, trained on your site
  • Answers 24/7 in your customer’s language
  • 500 AI credits /mo
  • 1 mailbox included — email automation on board
  • Lead & email capture from chat
  • Email support
Book a demo
Most Popular

Pro

€107 2 months free /mo · billed annually

Best value for teams

Annual bonus

5 hours of personal onboarding & support in the first 90 days

Everything in Starter, plus:

  • Sources cited in answers
  • Scheduled tasks & auto-retraining
  • 2,500 AI credits /mo
  • 5 team members
  • Human handover — take over AI chats anytime
  • Agentic tool calls
  • Full ticket management
  • Advanced analytics & privacy settings
Book a demo

Business

from €349 /mo · individual offer — monthly or annual, your choice

For scaling operations

Included

20 hours of personal onboarding & support in the first 180 days

Everything in Pro, plus:

  • White-label, your branding
  • Enterprise-grade support
  • 10,000+ AI credits /mo
  • 20 team members
  • 2,000 agentic tool calls /mo
  • Full tickets + SLA & time tracking
Request a Demo

All plans include a 14-day free trial · No credit card required · How do credits work?

All prices excl. VAT.

Switching from another platform? See how InboxMate compares to Chatbase or Intercom

Built by psquared — an Austrian AI company trusted by

Kirchmair.io LEXOS Next Immobilien Kheepu AI Pioneers

Built with privacy and compliance at the core

Software made in Austria
Hosted in the EU
GDPR-compliant data processing
EU AI Act compliant

Frequently asked questions

We onboard you in a personal call. We connect your data, configure your categorizers, and set up your first agents together — typically a 30–60 min session. After that you can refine on your own, and we stay available for the first months for any questions.
Not at all. You embed InboxMate with a single <script> tag — just copy and paste it into your website. We provide step-by-step guides for WordPress, Shopify, Wix, Webflow, Squarespace, and any custom HTML site. If you can paste a line of code, you can set up InboxMate.
InboxMate works with any website that supports custom HTML or JavaScript. That includes WordPress, Shopify, Wix, Webflow, Squarespace, Ghost, Framer, custom-built sites, and more. If your site has a <body> tag, InboxMate works.
After your 14-day trial ends, your account is paused until you choose a plan. Your data is preserved for 2 months. Pick Starter (€49/mo), Pro (€129/mo or €107/mo billed annually), or Business (from €349/mo, custom). No credit card required during the trial.
Yes. All plans are month-to-month with no contracts. Upgrade, downgrade, or cancel anytime — changes take effect immediately and billing is prorated.
AI chats count each full conversation with a website visitor through your AI widget — one conversation can have many messages back and forth but only counts as 1. AI email drafts count each time the AI generates a draft reply for an email in your inbox. Receiving emails is always unlimited — the limit only applies to AI-generated drafts. Browsing your dashboard, managing tickets, or reading conversations never counts. Both limits reset at the start of each billing cycle.
We use an emergency buffer so your visitors are never abruptly cut off. When you reach your monthly limit (for AI chats or AI email drafts), we send you an email notification. Your AI agent keeps running using a 50% emergency buffer. Once the buffer is exhausted, new AI chats and drafts are paused until the next billing cycle or until you upgrade. No extra charges — the buffer is a courtesy safety net.
InboxMate builds a knowledge base from your website content. During setup, it automatically scrapes your pages and learns from the content. You can also upload PDFs (product manuals, FAQs, price lists) to expand its knowledge. The AI uses this data to answer questions accurately — it's trained on YOUR business, not generic data.
InboxMate supports all major languages automatically. It detects the visitor's browser language and responds accordingly — no extra configuration needed. You can also set custom greeting messages per language. This is especially useful for businesses in multilingual markets like Austria, Switzerland, or the Nordics.
Yes. If the AI can't answer a question or if a visitor specifically requests a human, the conversation is seamlessly handed over to your team. You get email notifications for handovers and can respond directly from the InboxMate dashboard. The AI also provides a suggested reply draft so your team can respond faster.
Email and your website chat widget — both handled by the same agent with the same knowledge. Phone support is available as an early-access beta. For anything else, your agent can trigger webhooks and call external tools, so notifications can reach the systems you already use.
Yes. Starting from the Starter plan, InboxMate includes built-in ticket management. The AI can automatically suggest creating tickets from conversations, categorize them by priority, and route them to the right team member. On Pro and Business plans, you also get Categorizers — you define your own categories and the AI sorts every incoming email (and inactive chat) into one, then runs the actions you configured: archive, create a ticket, notify your team, call a webhook, or auto-reply with AI. Each action runs in suggest mode (human approves) or auto mode (Business only).
Yes. Every email gets an AI-drafted reply from your knowledge base — review and send with one click, edit, or regenerate. On Pro, you can configure an "AI reply" action on any category so a pre-generated draft is waiting in the inbox the moment the email arrives. On Business, the same action can run fully automatically — no human in the loop for routine questions, while edge cases still flow to your team.
Yes. You can connect Outlook directly via OAuth — works with both Microsoft 365 work accounts and personal Outlook.com / Hotmail accounts. Beyond just reading mail, automated actions are mirrored in your real Outlook mailbox: a message archived in InboxMate moves to your Outlook Archive folder, a category tag shows up as a coloured Outlook category, and AI-drafted replies appear in your Outlook Drafts folder — threaded under the original message, with your signature already in place. Review and send from Outlook on mobile or desktop without ever opening InboxMate. Replies sent from InboxMate go through your actual Outlook account and land in your real Sent folder. No IT-admin approval needed for the consent — users sign in themselves. Gmail and any other provider (IONOS, FastMail, etc.) work via simple email forwarding.
AI tools let your chatbot take actions beyond just answering questions. For example, you can give your agent a "Check order status" tool that looks up real-time data from your backend, or a "Book appointment" tool that integrates with your calendar. Tools are configured in the dashboard — no coding required for standard integrations. On the Business plan, you can connect custom tools via the MCP (Model Context Protocol) server.
MCP (Model Context Protocol) is an open standard that lets AI agents connect to external tools and data sources. With MCP support from the Pro plan (€129/mo), your InboxMate agent can securely connect to your CRM, ERP, helpdesk, or any system that exposes an MCP server. This enables powerful automations: looking up customer records, checking inventory, creating orders — all within the chat conversation, without custom development.
Yes. On the Business plan, you get full API access to manage conversations, contacts, knowledge base, and analytics programmatically. This is useful for integrating InboxMate into your existing workflows, building custom dashboards, or syncing data with your CRM or analytics tools.
Yes, fully. InboxMate is built by psquared GmbH, an Austrian company. All data is processed and stored in the EU on European infrastructure. We're GDPR compliant by design: your business data is never shared with third parties or used to train other models. On the Pro plan, you get advanced compliance mode (EU) with configurable data retention policies and conversation deletion on request — ideal for regulated industries like law, healthcare, and finance.
All data is stored in EU data centers. We use Supabase (hosted in the EU) for our database and storage. Your knowledge base, conversations, and contact data never leave Europe. This is important for businesses that need to comply with EU data residency requirements.
Absolutely. You can set your brand color, choose between light and dark themes, customize the welcome message and suggested questions, and position the widget on the left or right side of your page. On the Pro plan, you can remove the "Powered by InboxMate" badge and add your own custom branding. On the Business plan, you get full white-label branding for a completely custom look.

Ready to transform your customer support?

AI-powered support for your business — set up with our team, not by yourself.

Book a demo

30-min discovery call · See if it's a fit · No commitment

Prefer email or social? office@psquared.dev · LinkedIn